Process for Reporting Complaints and Compliments Regarding Patient Care or Safety:
St. Luke’s
Hospital continually strives to provide high quality healthcare services
to all patients in a manner that is personal and compassionate and
to deliver care in an atmosphere that is safe, friendly, and comforting.
Should the hospital fall short of this objective at any time, its patients
have the right to express their unmet needs and the right to expect
that those needs be met, if at all possible.
Patients are encouraged to report any and all concerns about patient
care and safety. This helps the hospital to identify areas that need
improvement and to implement changes in hospital policies and procedures.
Of course
we want to hear about the good things too. Please share your positive
comments and experiences with us and let us know about those St. Luke’s
employees and physicians who go above and beyond to meet your needs.
Any concern
a patient, or patient family member, has while the patient is still in
the hospital should be reported first to the nurse or nursing supervisor
in charge of that patient’s care. If the nurse cannot
resolve the problem, the patient or family member should ask to speak
with the Vice President of Patient Care Services or the Administrator
On-Call. If the concern is not resolved at this level, the complainant
should contact the office of the hospital President/CEO at extension
3250.
Patients
or family members who wish to voice a complaint or a compliment regarding
patient care or safety following discharge from the hospital or in regards
to outpatient services received should contact the St. Luke’s
Public Relations Department at 828-894- 2408 or send a written explanation
to:
St. Luke’s
Hospital
Public Relations Department
101 Hospital Drive
Columbus, NC 28722
St.
Luke’s Hospital continues to be accredited by the Joint Commission.
The Joint Commission is most interested in the quality of patient care
provided and the safety of the patient care environment. If a patient
or patient family member has followed the complaint resolution process
described above and does not feel the complaint has been resolved appropriately,
they are encouraged to contact the Joint Commission’s Office of
Quality Monitoring by calling 1-800-994-6610 or by emailing
