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St. Luke's Hospital Recognized for Regional Excellence in Two Categories
St. Luke's Hospital in Columbus has been recognized for excellence in the "patient experience" through Charlotte-based Carolinas HealthCare System's (CHS) Top Performers awards program. St. Luke's Inpatient Nursing and Outpatient Surgery both received the Quarterly Award for Excelling in the Patient Experience based on patient opinion surveys. The patient experience is surveyed and measured from the moment a patient enters the hospital through discharge and beyond.
This is the fifth quarter in a row that the Inpatient Nursing Staff of the hospital's Medical Surgical Unit, Intensive Care Unit and the Orthopedic Unit have been recognized as "Top Performers" throughout the CHS system of 32 other regional medical providers. It was the second time in the past five quarters that Outpatient Surgery teammates were recognized for providing exceptional care! Both departments are working hard to keep the recognition and the coveted banners that proclaim their success in meeting the needs of our patients and families.
As a local, not-for-profit community hospital, St. Luke's is affiliated with CHS for management, contracting and purchasing support. St. Luke's, other CHS regional medical facilities and CHS are affiliated with Press Ganey, a third-party vendor that manages the patient satisfaction survey known as Hospital-Consumer Assessment of Healthcare Providers (HCAHPS). Hospitals accepting Medicare payment participate in the satisfaction survey in order for patients to compare hospitals' care and quality. Through a rolling calendar year, scores are updated on the www.hospitalcompare.gov website.
"We're quite competitive when St. Luke's is compared to other hospitals such as those in the CHS system, but we're happy to share best practices so other facilities can try to achieve similar success," said Cathy Moore, Chief Nursing Officer for St. Luke's Hospital. "Being a small, community-owned hospital, we're able to provide services you'd expect from a much larger hospital while still individualizing our care. It's how we fulfill our promise of providing exceptional care close to home."
St. Luke's Hospital Inpatient Services has received the Top Performer Award for Excelling in the Patient Experience for the past five quarters, meaning the department has now maintained the title for a more than a year. Other departments recognized in the past as Top Performers include Radiology (twice), Outpatient Surgery (twice) and the ED/Patient Access (Registration) teams.
"We're very proud of the personal attention and compassion our team gives each and every patient," Moore said. "With that being said, we're gearing up to consistently reach the 90th percentile across the entire organization as compared to all hospitals in the Press Ganey database! It will take a lot of hard work and team effort!"
|Exceptional Care, Close To Home.|